Our FAQ page is a work in progress, we will continue to add more information soon. Please contact us if you have any other questions, concerns or compliments!
What sizes do you carry?
We carry women's sizes 14* and up in clothing. Our largest selections are in sizes 16-24. Our sizes go up as large as anyone brings to us. We regularly have up to size 34W, but often have up to a size 40W.
*As we all know, sizing varies greatly between brands and whether it is a letter size or numerical size. We will take some larges, but generally begin at XLs. We "translate" the letter sizing into numerical sizing and do our best to adjust. That being said, we always suggest shopping at least a size above and below your "regular" size since measurements can vary.
What’s your return policy?
Due to the nature of consignment and selling used items, we do not accept returns or exchanges. Once an item sells the consignor's earnings are deposited in their account immediately. We ask that you carefully inspect all purchased items to ensure you do not see any defects that are not already accounted for in the price.
Do you sell online or ship?
Yes, we’ll ship your items anywhere that can accept deliveries. In addition to selling items in our eBay and Etsy shops, as described on our Online Page, you can contact us about any items you see on our social media pages, or ask us about whether we have specific items available in our store inventory. We can email photos and details about those items. We'll charge flat rate shipping fees or international shipping fees as appropriate.
How Does Consignment Work?
Visit our Consign Page for a description of how our consignment process works.
What brands or labels do you take?
We take a vast variety of designer brands. There are some brands that we do not accept based on the low original retail price, including most brands from Target, Walmart and other discount stores. The following list are labels we do not accept, and others may be rejected based on our current inventory:
- Alfred Dunner
- Basic Elements
- Cabin Creek
- Classic Elements
- Faded Glory
- Fashion Bug
- Great NW
- Jaclyn Smith
- Just My Size (JMS)
- Old Navy
- Route 66
- Sag Harbor
- St. John's Bay
- Time & Tru
- White Stag
How Do I Know if My Items Have Sold?
You can check your account status and balance at any time by calling or emailing us - see Contact Page. We do not currently have a way for consignors to check their account status online.
What happens if I donate my clothing?
You may donate clothing that either does not sell after the consignment period, or are items that we cannot take for consignment for a variety of reasons.
Clothing is Donated to the Seattle Women's Assistance Fund, which provides free clothing to Seattle-area homeless and low-income residents. We have tax donations forms by request.
Can I drop-off my clothing and donate anything you don't take for consignment?
If you choose to drop off your consignment and donate any items we cannot take, we will not be able to inventory the donated items or explain why they were donated. We will follow our consignment guidelines, including: condition, age, brands we don’t take, seasonality and current inventory. We will always take every item that is a good fit to sell in our store. You may request a tax donation receipt at any time.
We ask that you keep to the 30-item walk-in maximum even if you are choosing to drop & donate rejected items. Please make an appointment to bring in over 30 items. You may also bring 30 or fewer items on multiple visits on different days.
If you are dropping off and coming back later to pick up hangers, bags and/or rejected items, please return as soon as possible to retrieve your items. We will hold your items for a maximum of three business days unless you make other arrangements, after which any items not picked up will be donated.
If you choose to pick up any rejected items on a different day than you dropped off, we cannot give a detailed explanation of items we did not take. If you want a more detailed explanation of rejected items, plan to wait in store while we go through your consignment.
Thank you for being our partner in consignment!